xbje Privacy Policy

1Who We Are

xbje ("xbje", "we", "us", "our") operates the online betting and casino platform accessible at xbje.io and all associated subdomains and mobile-optimised interfaces. xbje serves players across Bangladesh, providing live cricket betting on BPL, IPL, and T20 World Cup events, alongside a full library of casino games from internationally recognised game studios.

This Privacy Policy applies to all personal data collected, processed, and stored by xbje in connection with your use of the platform, including your account, your transactions, your betting and gaming activity, and your communications with our support team. By registering an account or continuing to use the xbje platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein.

2Data We Collect

xbje collects personal data through multiple touchpoints during your registration, account use, and support interactions. The categories of data we collect are described below.

2.1 Registration Data

When you create an xbje account, we collect the following information:

• Full legal name as it appears on official identity documents
• Date of birth (for age verification — you must be 21 or older)
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Khulna)
• Email address
• Mobile phone number
• Preferred currency (Bangladeshi Taka, BDT)
• Username and hashed password

2.2 Identity Verification (KYC) Data

To comply with responsible gaming obligations and anti-money laundering best practices, xbje may request:

• Copies of government-issued identity documents (National ID card, passport, driver's licence)
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or Upay account registered in your name)
• Selfie photograph for facial identity confirmation

2.3 Financial Transaction Data

When you deposit or withdraw funds, we collect and retain records of:

• Transaction amounts in BDT (৳)
• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction timestamps in Bangladesh Standard Time (UTC+6)
• Transaction reference numbers generated by payment providers
• Account balance history associated with your xbje account

2.4 Betting and Gaming Activity Data

xbje records all betting and gaming activity on the platform, including:

• Sports bets placed, including market, selection, stake, odds, and outcome
• Casino game sessions, including game title, provider, bet amount, and result
• Bonus and promotion history
• Wager history used to calculate wagering requirement progress

2.5 Technical and Device Data

When you access the xbje platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and features accessed within the xbje platform
• Referral URL (the page from which you arrived at xbje, if applicable)

3How We Use Your Data

xbje uses the personal data it collects for specific, clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected.

• Account management: Creating, maintaining, and securing your xbje account, including password resets, account verification, and session management.
• Transaction processing: Processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; maintaining accurate records of all financial activity on your account.
• Identity and age verification: Confirming that you are 21 years of age or older and that your identity matches the details provided at registration, in accordance with our responsible gaming commitments.
• Fraud prevention and security: Detecting and investigating suspicious activity, duplicate accounts, unauthorised access, money laundering, and other potential breaches of our Terms and Conditions.
• Platform improvement: Analysing aggregated, anonymised usage patterns to improve the performance, design, and content of the xbje platform.
• Customer support: Responding to your queries, complaints, and requests submitted via email or live chat.
• Responsible gaming: Monitoring betting patterns to identify signs of problem gambling behaviour and to trigger responsible gaming interventions such as deposit limits, cooling-off periods, or self-exclusion offers where appropriate.
• Legal compliance: Meeting our obligations under applicable law, including retaining transaction records for audit purposes and responding to lawful requests from competent authorities.
• Marketing communications: Sending promotional emails and platform notifications about bonuses, new games, and seasonal offers — only where you have provided explicit consent to receive such communications. You may withdraw consent at any time.

4Legal Basis for Processing

xbje processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you as a registered player — including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and the retention of financial records.
• Legitimate interests: Processing carried out for xbje's legitimate business interests, such as fraud detection, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — most commonly for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5Sharing Your Data

xbje does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited, clearly defined circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, xbje shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard). These providers receive only the minimum data required to process your specific transaction and are contractually bound to handle that data securely and in accordance with applicable privacy standards.

5.2 Game Studios and Software Providers

When you play a casino game or access a live dealer table on xbje, the relevant game studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) may receive your player ID and session data in order to deliver the game. Game providers do not receive your full personal profile, financial data, or identity documents.

5.3 Identity Verification Services

xbje uses third-party identity verification services to assist with KYC document checks. These services process your submitted documents under strict confidentiality agreements and are not permitted to use your data for any other purpose.

5.4 Legal and Regulatory Authorities

xbje may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, a valid court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.

5.5 Business Transfers

In the event that xbje undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6Cookies and Tracking Technologies

xbje uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and analyse how players use the site. A cookie is a small text file placed on your device when you visit xbje.

6.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences such as language settings, display preferences, and last-visited game categories to personalise your experience.
• Analytics cookies: Collect anonymised data about how players use the platform — which pages are visited most frequently, how long sessions last, and where users exit — to help us improve the service.
• Security cookies: Assist in fraud detection by identifying unusual patterns in session behaviour that may indicate account compromise or automated access.

6.2 Managing Cookies

You can control cookie settings through your browser's privacy settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the xbje platform. Analytics and functional cookies may be disabled without affecting core functionality.

7Data Security

xbje takes the security of your personal data seriously and implements a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure.

• Encryption in transit: All data exchanged between your browser or app and xbje servers is encrypted using 256-bit SSL/TLS protocols. The xbje site operates exclusively over HTTPS.
• Encryption at rest: Sensitive account data, including identity documents and payment records, is encrypted at rest using AES-256 encryption on xbje's servers.
• Access controls: Access to personal data within xbje is restricted on a strict need-to-know basis. Staff members who do not require access to personal data in the course of their duties are not granted it.
• Two-factor authentication: xbje supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add an additional layer of security to your account beyond your password.
• Regular security assessments: xbje conducts periodic internal security reviews and engages third-party security professionals to assess the platform's infrastructure for vulnerabilities.

While xbje employs robust security measures, no online platform can guarantee absolute security against all threats. You are also responsible for maintaining the security of your own account credentials. Do not share your xbje password with any third party.

8Data Retention

xbje retains your personal data for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual player.

9Your Rights

As a player whose personal data is processed by xbje, you have the following rights in respect of that data. To exercise any of these rights, please contact our support team at [email protected]. xbje will respond to all valid requests within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data xbje holds about you, including a description of the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared.
• Right to rectification: If any personal data held by xbje is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your account settings page.
• Right to erasure: In certain circumstances, you have the right to request that xbje delete your personal data. This right is subject to limitations where retention is required by law — for example, financial transaction records must be retained for a minimum period regardless of your request.
• Right to restrict processing: You have the right to request that xbje restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you object to processing based on legitimate interests.
• Right to data portability: Where processing is based on your consent or on a contract, you have the right to receive a structured, machine-readable copy of your personal data to transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You have the right to object to processing based on xbje's legitimate interests where you believe your privacy rights outweigh those interests in your specific circumstances.

10Children and Minors

The xbje platform is strictly for adults. No person under the age of 21 may register an account, make a deposit, place a bet, or access any paid feature of the xbje platform. xbje does not knowingly collect personal data from any person under the age of 21.

If xbje becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted immediately and the associated account will be permanently closed in accordance with our Terms and Conditions. If you believe that a minor has accessed xbje using your account or created their own account, please notify us immediately at [email protected].

We strongly encourage parents and guardians to make use of parental control tools and internet filtering software to prevent minors from accessing online gambling platforms. Recommended tools for Bangladesh-based households include ISP-level parental controls and browser-based content filters.

11Third-Party Links

The xbje platform may, from time to time, contain references to or brief mentions of third-party services such as payment providers (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming, NetEnt). xbje does not embed external links that lead users away from the xbje platform within page content.

In the event that you independently navigate to a third-party website, xbje has no control over and accepts no responsibility for the privacy practices or content of that third-party site. We encourage you to read the privacy policy of any third-party platform you use, including your payment provider's privacy documentation, before sharing personal data with them.

12Changes to This Privacy Policy

xbje reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, our business practices, or the services we offer. When a material change is made, xbje will notify registered players via email to their registered address and will update the "Last Updated" date at the top of this document.

Your continued use of the xbje platform after any revision to this Policy constitutes your acknowledgement of the updated terms. If you do not agree with any change to this Policy, you should stop using the platform and may request account closure in accordance with our Terms and Conditions.

We encourage you to review this Privacy Policy periodically. The current version is always available at xbje.io/privacy-policy and is the authoritative statement of how xbje processes your personal data.

13Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how xbje handles your personal data, please contact our support team. We are available around the clock to assist you.

All privacy-related correspondence is handled by xbje's dedicated data protection team and is treated with strict confidentiality. We will never use a privacy enquiry as grounds to restrict your account or disadvantage you in any way.